What Is Hazara Electric Supply Company (HAZECO)?
Hazara Electric Supply Company (HAZECO) is a government-owned electricity distribution company responsible for supplying power across the Hazara Division of Khyber Pakhtunkhwa, Pakistan. The company was established after being carved out from PESCO to improve localized electricity distribution, billing efficiency, and consumer service delivery in the Hazara region.
HAZECO operates as a public-sector company incorporated under the Companies Act, 2017, and functions within Pakistan’s regulated power sector framework.
Service Areas of HAZECO
Hazara Electric Supply Company (HAZECO) is responsible for electricity distribution across the Hazara Division of Khyber Pakhtunkhwa (KP), Pakistan. The company serves residential, commercial, and industrial consumers through a structured regional network to ensure reliable power supply and efficient customer support.
HAZECO’s service jurisdiction includes the following districts:
- Abbottabad
- Haripur
- Mansehra
- Battagram
- Torghar
- Upper Kohistan
- Lower Kohistan
- Kolai Palas
To manage operations effectively, HAZECO works through two main operational circles:
- Hazara-I Circle: Abbottabad City, Abbottabad Rural, and Haripur
- Hazara-II Circle: Mansehra, Battagram, Torghar, Upper & Lower Kohistan, and Kolai Palas
This regional division helps HAZECO handle billing, meter readings, power distribution, and consumer services in a localized and efficient manner across all service areas.
For circle-wise contact numbers, helplines, and office details, please visit the HAZECO Contact page.
HAZECO Feeders Details
In an electricity distribution system, a feeder is a power line that carries electricity from a grid station to a specific area, locality, or industrial zone. It plays a key role in delivering electricity from substations to end consumers.
Hazara Electric Supply Company distributes electricity through an extensive network of feeders connected to multiple grid stations across the Hazara Division of Khyber Pakhtunkhwa. Each feeder supplies electricity to a specific locality, town, or industrial zone, ensuring efficient power distribution.
HAZECO operates a total of 237 feeders, forming the backbone of its electricity distribution system.
For better understanding, these feeders can be grouped into three main categories based on their general usage patterns:
Residential Feeders
These feeders mainly supply electricity to residential areas, villages, and small localities across Hazara:
Express Town -1, Express Town -2, Punj Katha, Suraj Gali – 1, Suraj Gali -2, Sara-E-Salah, Rehana, Mirpur, Shunghar, Sirya Khanpur, Shadi Khanpur, Bareela, Kalabat, Tarnawa, Swabi Mera-I, Swabi Mera-II, B.N.Khan, Kot Najeebullah-1, Kot Najeebullah- 2, Panian – 1, Panian – 2, T&T Colony, Chamba Pind, Biafo, Spin Ghar, Neelam, Suraj Gali, Ghazi, Seri Kot, Qazi Pur, Jhamera, Kehal, Link Road, Sherwan, Tanwal, Havelian City, Kokal, Bandi Sher Khan, Bagra, Kholian, Jabri, Banda Pir Khan, Havelian Town, Saji Kot, Jinnah Abad, Nawan Sher, Thandyani, Dhamtour, Bagnoter, Jhangi, Mandian, Gulshan-E-Ghazi, City Mansehra, Channai, Ghazi Kot, Chitti Dheri, Ihsan Shaheed, Perhana (Oghi), Khaki, Muradpur, Jehanzeb Shaheed, Balakot, Kaghan Valley, Kunhar, Boi, Garhi, Qalandar Abad, Attar Shisha, Dhodial, Shinkiari, Battal, Jabbar, Chattar, Battagram, Khair Abad, Deshan, Shumlai, Thakot, Allai, Torghar, Baffa, Pakhal, Dubair, Dasu, Mangloor, Lassan Nawab, Susal, Dilbori, Darband, Shergarh, Kohala-1, Kohala-2, Patika, Barrarkot, Koheri, Noseri, City-1, City-2, City-3, City-4, City-5, Langerpura, Komikot, Thota Line-1, Domail Syedian, Panjkot, Attahmuqam, Nosadda, Garhi Dupatta, Chakkar, Khawra, Chanari, Langla, Chakothi, Hattian City
Industrial Feeders
These feeders are primarily connected to industrial zones, factories, and production units (especially Hattar Industrial Estate):
Hattar- 1, Hattar- 2, Hattar- 3, Hattar-8, Hattar-9, Hattar- V, Hattar-IV, Hattar- VI, Hattar – VII, Hattar Steel, Nomi Steel, Nomi Steel-2, Addel Steel, National Steel, Rehmat Steel, Mujahid Steel, M.A Steel, Ali Steel, Farid Steel, Manzoor Steel, Kohsar Steel, Pakistan Steel-I, Pakistan Steel-II, Gujjar Steel-II, Mustahkum Cement, Best Way Cement, Saddi Cement, Ghani Chemical Industries, Ghani Chem World, Kulal Ceramic, Venus Cerpet, Raqam Packing, Nova Syn Pac, Syntronics, Syntronics Units – 3, Coronet Food, Silver Lake, Horizon Paper, Kartas Paper, Neelum Paper, ECO Pack, Al- Hadeed, Pak Accumolator, Pak Accumolator-II, Pak Accumolator-III, Sharif Gases, Qarshi Industry, Coca Cola Beverage, ACM Hi Tech, S.M.J Chemical, F.D.L, Solve Tech, Cresent Textile, Murree Glass, Wah Nobel
Commercial & Town Feeders
These feeders supply electricity to urban centers, commercial hubs, institutions, and mixed-use areas:
Town- 3 Haripur, Town-4, Town-5, Judicial Complex, N.R.T.C, T.I.P, TIP Housing Society, Economic Zone – 1, Economic Zone – 2, Pak Austria University, K.T.S – 2, Zeb Pharma, H.E.C, REPCO, GBC, W.C LB-3, LB -4, LB- 5, S/Yard Feeder – 12, Ghazi-II, P.O.F – 1, P.O.F – 2, C.A.D Havelian, Infantory Brigade, A.P.S, Cantt, S.D.A, Town, C.M.H, COMSATS University, Ayubia, Nathia Gali, Makool, PAF Base Kala Bagh, Kakul (PMA), Rawalkot, PMA-II, Lora-1, Lora-2, A.M.C, INOR – 1, S.I.E A/Abad, Industrial State, Shaheen Shaheed, JLA, D.H.Q, HPT, CMH, Water Supply, Airport-1, Airport-2, Garhi Dupata-1, Garhi Dupata-2, New Secretariat, Kohalah-3, Sectariat, DHQ
Note: Feeder categorization is based on general naming patterns and usage trends. Actual feeder coverage, grid station linkage, and operational classification may vary depending on HAZECO’s internal distribution system.
HAZECO Head Office & Location
Hazara Electric Supply Company (HAZECO) operates as a government-owned electricity distribution company with its head office located in Abbottabad, Khyber Pakhtunkhwa. The head office functions as the central administrative and operational hub of the company.
From this location, HAZECO oversees electricity distribution planning, billing system coordination, customer service policies, and regulatory compliance across the Hazara Division. Major administrative decisions and operational oversight are managed centrally to ensure consistent service delivery across all districts.
Regulatory Status & Licensing
Hazara Electric Supply Company (HAZECO) operates as a regulated public-sector electricity distribution company in Pakistan. Following its separation from PESCO on January 6, 2023, HAZECO was granted an independent electricity distribution and supply license by the National Electric Power Regulatory Authority (NEPRA).
This license authorizes HAZECO to distribute electricity, manage billing operations, and provide consumer services across the Hazara Division under NEPRA’s regulatory framework. HAZECO also functions as the Supplier of Last Resort (SoLR) in its service territory, ensuring continuity of electricity supply in accordance with national power sector regulations. The current license is valid until May 2045, subject to ongoing regulatory compliance.
As a NEPRA-regulated entity, HAZECO is required to follow approved electricity tariffs, implement consumer protection and grievance mechanisms, maintain transparency in billing and meter readings, and comply with applicable performance, safety, and reporting standards. This regulatory oversight ensures that electricity distribution and billing services provided by HAZECO remain lawful, transparent, and accountable for all consumers in its service areas.
HAZECO Consumer Base
Hazara Electric Supply Company (HAZECO) serves a diverse and growing consumer base across the Hazara Division. The company supplies electricity to approximately 800,000 consumers, covering residential households, commercial businesses, government institutions, and small-to-medium industrial units.
HAZECO’s consumer base mainly includes:
- Residential consumers in urban and rural areas of Hazara
- Commercial users such as shops, markets, hotels, and service businesses
- Public-sector institutions including schools, hospitals, and government offices
- Small industrial and agricultural connections within approved load limits
A significant portion of HAZECO consumers belong to families whose homes are located in Hazara districts, while many household members live or work in other cities of Pakistan or overseas. To support such consumers, HAZECO’s billing system allows electricity bills to be checked and managed online using a reference number, regardless of the user’s physical location.
This wide and varied consumer base reflects HAZECO’s role as a key public utility, ensuring electricity access and billing services for both local residents and remote or overseas-connected households within its service jurisdiction.
Digital & Online Services
Hazara Electric Supply Company (HAZECO) offers multiple digital and mobile-based services to help consumers manage electricity billing and basic service-related tasks conveniently, even if they are not physically present in the Hazara region.
These services are designed to support both local consumers and those living in other cities of Pakistan or overseas, while maintaining accuracy, transparency, and data security.
Key digital services include:
Online Bill Checking & Duplicate Bills
Consumers can check, view, download, and print their HAZECO electricity bills online using the 14-digit reference number, without creating an account or sharing personal details.
Reference Number Conversion (PESCO to HAZECO)
To support consumers after HAZECO’s separation from PESCO, an online reference number conversion facility is available to update old PESCO reference numbers to the new HAZECO format.
SMS-Based Bill & Service Alerts
HAZECO offers an SMS alert service to keep consumers informed about meter readings,new bill generation, due dates, and payment reminders. This service helps users avoid late payment surcharges and stay updated without checking manually.
HAZECO Customer Services
Hazara Electric Supply Company (HAZECO) provides multiple customer support channels for bill-related issues, complaints, new connections, payments and general inquiries. Consumers can seek assistance for billing corrections, outages, meter issues, and payment concerns through official support services.
Mobile CNIC Registration (MNR Service)
The Mobile CNIC Registration (MNR) service allows consumers to link their CNIC with their electricity connection. This enables faster complaint tracking, bill notifications, and improved customer support through PITC-managed systems.
Customer Service Facilitation
Digital channels support common service requests such as billing assistance, payment-related queries, complaint registration, outage reporting, and guidance for new electricity connections.
All digital billing data and services operate within Pakistan’s centralized power billing framework, ensuring secure, standardized, and reliable access to HAZECO consumer services.
Management & Leadership
Hazara Electric Supply Company (HAZECO) is managed under a public-sector governance framework, with leadership responsible for overseeing electricity distribution, billing operations, and consumer service standards across the Hazara Division.
The management structure focuses on:
- Ensuring compliance with NEPRA regulations
- Coordinating billing and data systems operated through PITC
- Improving service delivery and complaint resolution mechanisms
- Supporting the transition toward digital and consumer-friendly services
HAZECO’s leadership works in coordination with regional circles and government institutions to maintain operational stability and transparency within its service areas.